Unitron, LP Customer Satisfaction Survey - Buyer

Please take a few minutes to fill out this brief survey.  Your prompt response will assist us in our goal to continuously improve our products and services.
 If you have any questions or comments, please send an e-mail to bbubolz@unitronlp.com.

CUSTOMER SERVICE:

1.  Completion of quotes in a timely manner

Excellent
Good
Average
Fair
Poor
N/A

2.  Availability and access to company representatives

Excellent
Good
Average
Fair
Poor
N/A

3.  Effective implementation of specification changes

Excellent
Good
Average
Fair
Poor
N/A

4.  Effectiveness of our quality control and performance testing

Excellent
Good
Average
Fair
Poor
N/A

5.  Responsiveness to quality issues

Excellent
Good
Average
Fair
Poor
N/A

6.  Other

 

DELIVERY:

1.  Timeliness of delivery

Excellent
Good
Average
Fair
Poor
N/A

2.  Packaging and condition of unit received

Excellent
Good
Average
Fair
Poor
N/A

3.  Responsiveness to schedule demands and changes

Excellent
Good
Average
Fair
Poor
N/A

4.  Other


GENERAL:

1.  Do you intend to continue to purchase Unitron products?

Yes No

        Comments

2.  Would you recommend Unitron to others?

Yes No

        If no, why not?

3.  Do Unitron, LP sales representatives contact you as frequently as necessary to handle your business?

Yes No

        Comments

 

4.  Are there other products or services you would like Unitron to offer?

Yes No

        Comments


5.  When selecting a product such as ours, rate the following criteria in order of importance, with 1 being most important and 6 being least important.

   Price

   Quality

   Delivery

   Service

   Spare Parts

   Size/Weight

 

6.  What publications do you read for industry news?

CUSTOMER PROFILE:

Name
Title
Organization

Copyright © 2008 Unitron, LP. All rights reserved.
Revision: NC